Shipping Policy

Shipping Policy

We have Free Shipping – Use coupon code INDDUS on orders above $249.

Where All Do We Deliver?

We deliver to all countries in the world. We have Free Shipping – Use coupon code INDDUS on orders above $249.. There are no taxes or duties on any packages delivered. Our items are shipped via DHL express couriers. Courier companies do not deliver to P.O.Box address, so we request you to provide full street address with pin code / zip code.

Please note that residential shipments to USA & some other countries will be left at door if someone is not there to receive the package or no one answers the door bell. Our partner for international shipments is DHL.

Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner,does not make any pick-ups on those days.

USA Shipments - Important Notice:

Orders shipped outside India are sent on a DDU (Delivery Duty Unpaid) basis. This means that the product prices displayed on our website do not include import duties, customs fees, or local taxes.

As the recipient, you are responsible for paying any such charges imposed by your country’s customs authorities. These charges must be settled at the time of delivery in order for your order to be released from customs.

Please note that import duties, taxes, and levies are regulated by the laws of the destination country and may vary depending on the jurisdiction.

For detailed information regarding applicable duties and taxes in your region, we recommend contacting your local customs office.

For shipments to the USA with an invoice value exceeding $800 USD, buyers are required to provide their Social Security Number (SSN) or an IRS-issued EIN to ensure smooth customs clearance. Failure to provide this information may lead to the shipment being returned to India and could also result in penalties.

Please note: This requirement is subject to change depending on the expiration of the current USA import tariff on Indian exports, as well as any future policy updates issued by the U.S. government regarding imports from India.

Reference Link: https://www.cbp.gov/trade/programs-administration/entry-summary/cbp-form-5106/importer-createupdate-identity-5106-faq

Transit Risk

Inddus ships all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is ours. But Inddus will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.

Are there any duties and taxes?

For customers outside India, duties are not included in the price. Customers are responsible for paying any import duties, custom fees, or local taxes. Inddus will not reimburse these expenses. It is necessary to pay these in order to release your order from customs.

Shipment and Tracking Details

We shall send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. You can also check this on our order status page or by logging in to the My Account section on our site. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.

Types of Shipping

  • Standard Shipping
  • Standard Shipping usually takes 12-15 business days to deliver. If opted for Standard Stitching/Custom measurements, additional 3 working days are applicable on delivery time.
  • Billing Address and Shipping Address
  • Billing Address is the address where a customer gets his bills from the credit card company. Shipping
  • address is the address where the customer wants to receive their shipment.

 

What happens if my order is lost in transit?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any question about our shipping policies you can Email us at
Support@inddus.com